Alaska Canopy Adventures

Job Descriptions
Lead Canopy Guides – No Positions Available Responsible for instructing and leading participant groups on the zip course. This position requires applicants to be comfortable working at great heights. Applicants must have strong risk management orientation. Qualified applicants will have at least three months of experience as an Assistant Canopy Guide with a proven record of recommendations for promotion. A skill test and written test will also be required. Summary of Essential Job Functions · Responsible for overseeing the progress of an assigned participant group · Supervises the work of any Assistant Guide or Trainee assigned to the group · Conducts a complete inspection of all course components and all course gear · Fits course gear correctly and supervises the use of all personal safety equipment · Leads the orientation sessions and conducts a proper screening of participants · Clearly communicates safety procedures and guidelines to large groups of guests · Provides leadership and training to other staff as approved through the Course Supervisor · Models and communicates appropriate risk management to other staff · Contributes to our risk management system through risk assessment, self-evaluation, and communication · Leads and/or Assists in course maintenance and inspections Please click here to download this complete Position Description.

Assistant Canopy Guides – No Positions Available Responsible for instructing and leading participant groups on the canopy tour. This position requires applicants to have the ability to work comfortably at great heights. Applicants must have strong risk management orientation. Qualified applicants will go through a training program and must pass written and on-the-job skill tests in order to qualify. Summary of Essential Job Functions · Responsible for assisting the Lead Canopy Guide in supervising the progress of an assigned participant group · Assists in a complete inspection of all course components and of all course gear · Fits harnesses and helmets correctly and supervises the use of all personal safety equipment · Assists in a participant orientation session and helps with applicant screening · Assists with course maintenance efforts when assigned Please click here to download this complete Position Description.

Training and Maintenance Coordinator – No Positions Available Responsible for supervision of canopy tour course operations; this includes but is not limited to training, course maintenance, supervision of all course personnel and the smooth and timely operation of the canopy tour. This position requires strong experience and knowledge of canopy tour operations, training, standards and maintenance. All applicants will be required to undergo intense training with Alaska Canopy Adventures to be accepted for this position. This is a full-time, year-round position. Summary of Essential Job Functions · Responsible for management of canopy tour course operations · Management and coordination of all training groups · Management of the compliance of canopy guides · Certified to train canopy staff at all levels · Ensures all course operations are conducted in accordance with company’s safety standards · Ensures all tours are operated in a timely manner and in accordance with operational and safety standards · Responsible for conducting daily and weekly course inspections · Monitors and supervises all participant groups when the course is in operation · Certified in all skills required of a lead canopy guide · Serves to coordinate internal training programs · Ensures that all required documentation of course operations is maintained and regularly updated · Maintains documentation and usage of all course equipment and materials · Prepares daily schedules for canopy personnel and makes changes if necessary Please click here to download this complete Position Description.

Course Manager – No Positions Available Responsible for supervision of training groups as well as general course maintenance needs. This position requires strong experience and knowledge of canopy tour operations, training, standards and maintenance. All applicants will be required to undergo intense training with Alaska Canopy Adventures to be accepted for the position. This is a full-time, year-round position. Summary of essential job functions · Responsible for supervision of training groups · Certified to train canopy staff at all levels · Assistants in coordinating internal training programs · Ensures all course operations are conducted in accordance with company’s safety standards · Performs and records all necessary course maintenance · Responsible for conducting daily and weekly course inspections · Certified in all skills required of a lead canopy guide · Ensures that all required documentation of course operations is maintained and regularly updated · Maintains documentation and usage of all course equipment and materials Please click here to download this complete Position Description.

Course Supervisor – No Positions Available Responsible for supervision of canopy course operations. This position requires strong understanding of and experience with canopy tour operations and training standards. Applicants must have risk management background. Qualified applicants will go through a training program and must pass written and on-the-job skill tests before hired. Summary of Essential Job Functions · Responsible for supervision of zip course operations · Ensures all course operations are conducted in accordance with company’s safety standards · Ensures all tours are operated in timely manner and in accordance with operational procedures · Responsible for conducting daily and weekly course inspections · Monitors and supervises all participant groups when the course is in operation · Certified to assist in training staff at all levels · Certified in all skills required of a lead guide · Ensures that all required documentation of course operations is maintained and regularly updated · Assists in maintaining documentation of the usage of all course equipment and Please click here to download this complete Position Description.

Tour Coordinators – No Positions Available Responsible for meeting and instructing arriving/departing guests at the start and/or conclusion of their tour. Tour Coordinators possess knowledge of the entire tour and are able to explain all components and requirements to guests. Applicants must have strong customer service orientation and understanding of financial transactions. Tour Coordinators represent the company to cruise lines, groups and individual customers. Summary of Essential Job Functions · Provides sales support for company products; helps with dispatching transportation, brochure distribution, collection of payments, maintaining sales records, and soliciting feedback on tour quality · Establishes a warm, welcoming, and friendly relationship with guests · Performs the initial screening procedure to determine participant eligibility · Works closely with dispatch and boat captain to coordinate ship counts and tour allocations · Remains in constant radio and/or cell phone contact with dispatch and boat captain · Clearly communicates the problems that may arise due to natural and logistical challenges to all cruise line personnel and guests · Works closely with cruise line and transportation company personnel to ensure a cooperative and positive working environment Please click here to download this complete Position Description.

Lead Tour Coordinator – No Positions Available Responsible for planning, organizing, managing and coordinating daily tour dispatch and documenting services provided to cruise lines and other customers. This position serves as the liaison between the company and cruise lines as well as the transportation companies. Applicants must have tourism industry background with experience in financial transactions and customer service. Applicants must commit to work for the whole season to qualify. Summary of Essential Job Functions · Coordinates and manages daily tour departures and related activities · Works closely with dispatch and boat captain to coordinate ship counts and tour allocations · Prepares daily schedules for Assistant Tour Coordinators and ensures timely departure of tours · Keeps detailed, accurate and precise records of ship financial information and other pertinent information · Ensures accurate and timely invoicing and settlement of all tour products for each ship · Cultivates and maintains a friendly and professional working relationship with all cruise line personnel and strengthens relationship with the company · Monitors quality control of all services and products and makes suggestions for improvement · Provides and maintains tour brochures and flyers for onboard sales · Must meet all other requirements set for Tour Coordinators Please click here to download this complete Position Description.

Store Clerks – 2009 Seasonal Positions Available Responsible for cordially greeting guests and help them to find items they are looking for. Store Clerks serve as cashier, use Point of Sales software, and help maintain the guest areas (including restrooms, snack area, and de-gearing areas). Store Clerks assist in making and maintaining snack supply. Applicants must have strong customer service orientation, be comfortable with cash handling, and have an understanding of POS systems. Summary of Essential Job Functions · Helps guests find items in the store · Uses POS and other types of cash registers · Helps store supervisor in maintaining inventory · Cleans and organizes the guest areas as well as back store · Helps making and maintaining snacks Please click here to download this complete Position Description.

Driver Guides – 2009 Seasonal Positions Available Responsible for transportation of customers and crew in a safe and timely manner. Duties include a certain level of maintenance and cleaning. Commitment to safety, a clean driving record and a CDL License with passenger endorsement are required. People skills are a must, as Driver Guides are required to provide an informative narration. Training is provided for qualified applicants. Summary of Essential Job Functions · Ensures guests are greeted with a warm welcome and provides excellent customer service · Performs pre-departure safety speech and ensures all guests are properly informed about the safety procedures on board · Always follows traffic rules and follows safety procedures while driving · Provides information to guests highlighting the local area and history (when needed) · Collects completed guest waivers and supplies them to canopy guides · Assists in performing daily and weekly vehicle maintenance and repairs small malfunctions · Cleans the vehicle(s) on a daily basis Please click here to download this complete Position Description.

Boat Captains – 2009 Seasonal Positions Available Responsible for the safe and timely transfer of guests, employees and equipment between the tour site and dock. This position requires strong risk management skills and knowledge of Juneau and Douglas Island waterways. Summary of Essential Job Functions · Ensures safe and timely transfers of guests and employees · Remains in constant radio and/or cell phone contact with dispatch and tour coordinators · Performs daily and weekly boat maintenance and repairs small malfunctions · Ensures guests are greeted with warm welcome and provides excellent customer service · Ensures that safety procedures are completed before the departure of the boat · Ensures all guests are properly informed about the safety procedures onboard and predeparture safety speech is performed · Provides information to guests highlighting the local area and the Treadwell Mine · Ensures all participants have completed the canopy tour waiver, collects and then gives waivers to canopy guides upon arrival to tour site · Prepares daily schedules for marine personnel Please click here to download this complete Position Description.

Deck Hands – No Positions Available Responsible for assisting guests as they embark/disembark the boat in a safe and timely manner. This position requires prior knowledge of Juneau and Douglas Island waterways and familiarity with boat safety procedures. Summary of Essential Job Functions · Ensures guests are greeted with warm welcome and provides excellent customer service · Performs pre-departure safety speech and ensures all guests are properly informed of the safety procedures onboard · Provides information to guests highlighting the local area and the Treadwell Mine · Provides guests with the waiver form, collects and provides boat captain with completed forms · Helps to perform daily and weekly boat maintenance and repairs small malfunctions · Cleans and maintains boat on daily basis Please click here to download this complete Position Description.

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